The effect of using a four-dimensional strategy in achieving the quality costs of university services in evaluating the performance of higher education units. Social Science and Humanities Journal, [S. l.], v. 5, n. 06, p. 2266–2275, 2021. Disponível em: https://sshjournal.com/index.php/sshj/article/view/707. Acesso em: 11 apr. 2025.