The effect of using a four-dimensional strategy in achieving the quality costs of university services in evaluating the performance of higher education units. Social Science and Humanities Journal (SSHJ), [S. l.], v. 5, n. 06, p. 2266–2275, 2021. Disponível em: https://sshjournal.com/index.php/sshj/article/view/707.. Acesso em: 3 jul. 2024.