Developing Smart Tourism Model - Opportunities and Challenges in Vietnam
Abstract
Smart tourism is developed on the basis of applying modern scientific and technological achievements, especially information and communication technology, aiming to apply technology to serve the needs of tourists. In particular, the infrastructure is developed with full information related to tourist destinations such as: dining addresses, restaurants, hotels, ticket booking, customer reviews, etc. In addition, there are features that help tourists experience the feeling of traveling with virtual reality technology. In general, many major cities in the world have begun to apply information technology to serve tourists, which meets the inevitable development trend of world tourism in general and Vietnam's tourism industry in particular. Accordingly, within the scope of the research project, the group of authors will focus on clarifying the opportunities and challenges in the process of developing the smart tourism model in the context of developing technology 4.0, and at the same time propose some mechanisms to perfect this model in the future.
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