Analysis of Influence of Total Quality Management on Performance of Parastatals in Kenya
Abstract
From competitive and survival perspectives, the ability to identify dynamics in an environment and timely respond by choosing convenient management approaches, is vital in prosperity of parastatals. Universally, Total Quality Management is one of emerging management trends that ensure this. There is limited evidence linking these in Africa, and specifically in Kenya. From several performance reports including 2021/2022, performance of some parastatals in Kenya is below average (2.40). They register low performance regularly thus implying inadequate total quality management practices. Past studies investigated effect of individual constructs of total quality management leaving composite effect unattached. This study sought to analyze impact of total quality management on performance of parastatals and was guided by resource based View theory. Census approach was applied with 34 as target population, 102 respondents, out of which 12 respondents were for sampling after cluster technique and 86 for actual study. Questionnaires were administered for data harvesting and were analyzed using descriptive statistics. Content analysis ensured validity while Cronbach’s alpha tested reliability. Reliability results shows coefficient of 0.818 implying that the instrument was reliable. The findings reveal that TQM had 71.7% significant effect on performance. The study concludes that total quality management has a significant and positive effect on the performance of parastatals in Kenya and recommends that parastatals in Kenya should embrace as a useful strategy for enhancing performance.
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“Analysis of Influence of Total Quality Management on Performance of Parastatals in Kenya”, Soc. sci. humanities j., vol. 8, no. 10, pp. 5313–5335, Oct. 2024, doi: 10.18535/sshj.v8i10.1396.
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