The Interactions of City Tourism Stakeholders in Indonesia: Lessons from Surabaya Heritage Track
Abstract
Given the increased in historical tourism in urban areas, sustainable and competitive city tourism requires an integrated management approach based on the principles of collaborative governance. This article aims to discuss the collaboration among stakeholders in managing Surabaya Heritage Track as a historical city tour. The collaboration involves the private sector, local government, and the community. This qualitative analytical descriptive study uses case a study approach, and collected data through in-depth unstructured interviews and observation. The study shows that the success of Surabaya Heritage Track is influenced by the government policies of corporate social responsibility, and the commitment of the private sector to make the innovation design on the tourism objects with thematic tours. The finding reveals that community support also becomes the strength and resources in collaborative governance, while the initiation of collaboration comes from the private sector. However, the role of local government is still limited, because the collaboration is informal. Interestingly, the collaboration continues because the private sector has a high commitment to preserving the historical heritage of the city. We suggests that local governments facilitate the expansion and enhancement of stakeholder involvement and the institutionalized collaboration can be enhanced to ensure competitive and sustainable city tourism.
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32. Zapata, M. J., Hall, C. M., Lindo, P., & Vanderschaeghe, M. (2011). Can community-based tourism contribute to development and poverty alleviation? Lessons from nicaragua. Current Issues in Tourism, 14(8), 725–749. https://doi.org/10.1080/13683500.2011.559200
2. Alvarez, M. D. (2010). Creative cities and cultural spaces: New perspectives for city tourism. International Journal of Culture, Tourism and Hospitality Research, 4(3), 171–175. https://doi.org/10.1108/17506181011067565
3. Ansell, C., & Gash, A. (2008). Collaborative governance in theory and practice. Journal of Public Administration Research and Theory, 18(4), 543–571. https://doi.org/10.1093/jopart/mum032
4. Arrozaaq, D. L. C. (2016). Collaborattive Governance (Studi Tentang Kolaborasi Antar Stakeholders Dalam Pengembangan Kawasan Minapolitan di Kabupaten Sidoarjo). Kebijakan Dan Manajemen Publik, 3, 1–13. http://repository.unair.ac.id/67685/
5. Avianto, B. N., & Oktaviani, E. (2020). JURNAL NATAPRAJA : Kajian Ilmu Administrasi Negara City Tourism Transportation Services : A Case Study of Double-Decker Bus Route 5 in Special Capital Region of Jakarta. 8(1), 72–82.
6. Barber, L. B. (2019). Heritage tours and trails on foot in Hong Kong: towards a typology that crosses the tourist-local divide. Journal of Heritage Tourism, 14(4), 295–307. https://doi.org/10.1080/1743873X.2018.1510937
7. Beritelli, P., Bieger, T., & Laesser, C. (2007). Destination governance: Using corporate governance theories as a foundation for effective destination management. Journal of Travel Research, 46(1), 96–107. https://doi.org/10.1177/0047287507302385
8. Bettis, A., Schoon, M., & Blanchette, G. (2020). Enabling regional collaborative governance for sustainable recreation on public lands: the Verde Front. Journal of Environmental Planning and Management, 0(0), 101–123. https://doi.org/10.1080/09640568.2020.1753178
9. Crowe, S., Cresswell, K., Robertson, A., Huby, G., Avery, A., & Sheikh, A. (2011). The case study approach. Business Communication Quarterly, 1.
10. Di Giovine, M. A. (2010). Rethinking development: Religious tourism to St. Padre Pio as material and cultural revitalization in Pietrelcina. Tourism, 58(3), 271–288.
11. Dodds, R., & Jolliffe, L. (2016). Experiential Tourism: Creating and Marketing Tourism Attraction Experiences. The Handbook of Managing and Marketing Tourism Experiences, 113–129. https://doi.org/10.1108/978-1-78635-290-320161005
12. Foster, G., & Kreinin, H. (2020). A review of environmental impact indicators of cultural heritage buildings: A circular economy perspective. Environmental Research Letters, 15(4). https://doi.org/10.1088/1748-9326/ab751e
13. Freytag, T. (2010). Visitor Activities and Inner-City Tourist Mobility: The Case of Heidelberg. Analysing International City Tourism, 213–226. https://doi.org/10.1007/978-3-211-09416-7_12
14. Hashimov, E. (2015). Qualitative Data Analysis: A Methods Sourcebook and The Coding Manual for Qualitative Researchers. Technical Communication Quarterly, 24(1), 109–112. https://doi.org/10.1080/10572252.2015.975966
15. Jamal, T., & Watt, E. M. (2011). Climate change pedagogy and performative action: Toward community-based destination governance. Journal of Sustainable Tourism, 19(4–5), 571–588. https://doi.org/10.1080/09669582.2011.575227
16. Kartika, T., Fajri, K., & Kharimah, R. (2017). Pengembangan Wisata Heritage Sebagai Daya Tarik Kota Cimahi. Jurnal Manajemen Resort Dan Leisure, 14(2), 35–46. https://doi.org/10.17509/jurel.v14i2.9102
17. Lemky, K. (2017). The revitalization of a heritage travel route: Canada’s Cabot Trail. Journal of Heritage Tourism, 12(5), 526–535. https://doi.org/10.1080/1743873X.2016.1242592
18. Matoga, Ł., & Pawłowska, A. (2018). Off-the-beaten-track tourism: a new trend in the tourism development in historical European cities. A case study of the city of Krakow, Poland. Current Issues in Tourism, 21(14), 1644–1669. https://doi.org/10.1080/13683500.2016.1212822
19. McPadden, R., & Margerum, R. D. (2014). Improving National Park Service and Nonprofit Partnerships—Lessons from the National Trail System. Society and Natural Resources, 27(12), 1321–1330. https://doi.org/10.1080/08941920.2014.970738
20. Murzyn-Kupisz, M. (2012). Cultural, economic and social sustainability of heritage tourism: issues and challenges. Economic and Environmental Studies, 12(2), 113–133. http://hdl.handle.net/10419/93213www.econstor.euwww.ees.uni.opole.pl
21. Naumov, N. (2014). Illuminare: Heritage Tourism in Urban Areas – Contemporary Complexities and Challenges Illuminare: A Student Journal in Recreation, Parks, and Leisure Studies Heritage Tourism in Urban Areas – Contemporary Complexities and Challenges. 12(1), 68–76.
22. Nouri Kouchi, A., Zarra Nezhad, M., & Kiani, P. (2018). A study of the relationship between the growth in the number of Hajj pilgrims and economic growth in Saudi Arabia. Journal of Hospitality and Tourism Management, 36, 103–107. https://doi.org/10.1016/j.jhtm.2016.01.008
23. Patel, H., Pettitt, M., & Wilson, J. R. (2012). Factors of collaborative working: A framework for a collaboration model. Applied Ergonomics, 43(1), 1–26. https://doi.org/10.1016/j.apergo.2011.04.009
24. Petrova, P., & Hristov, D. (2014). Collaborative Management and Planning of Urban Heritage Tourism: Public Sector Perspective. International Journal Of Tourism Research. https://doi.org/https://doi.org/10.1002/jtr.2019
25. Ribes, J. F. P., & Baidal, J. I. (2018). Smart sustainability : a new perspective in the sustainable tourism debate *.
26. Rogerson, C. M., & Rogerson, J. M. (2014). Urban tourism destinations in South Africa: Divergent trajectories 2001-2012. Urbani Izziv, 25(Special Issue), S189–S203. https://doi.org/10.5379/urbani-izziv-en-2014-25-supplement-014
27. Rozaan, A., Kholid, M., & Prasetya, A. (2018). Analisis Pengembangan Produk Wisata Heritage Trail Untuk Meningkatkan Citra Destinasi (Studi Pada Surabaya Heritage Track Di Surabaya). Jurnal Administrasi Bisnis (JAB), 61(4), 81–90.
28. Setyagung, Estav HHani, UmmuAzzadina, Irna Sianipar, Corinthias PM Ishii, T. (2013). Preserving Cultural Heritage: The Harmony between Art Idealism, Commercialization, and Triple-Helix Collaboration. American Journal of Tourism Management, 2013(1), 22–28. https://doi.org/10.5923/j.tourism.20130201.03
29. Sugianto, M., Djana, A., Ismail, A., Muhammadiyah, U., Utara, M., Muhammadiyah, U., Utara, M., Muhammadiyah, U., Utara, M., & Kolorai, D. (2016). Pengembangan Desa Wisata Berbasis Kemitraan di Desa Koloray Kabupaten Pulau Morotai. Jurnal Sosiologi USK (Media Pemikiran & Aplikasi), 10(2), 23–44. https://doi.org/10.24815/jsu
30. Thomson, A. M., & Perry, J. L. (2006). Collaboration Processes: Inside the Black Box. Public Administration Review, 20–32. https://doi.org/10.1017/CBO9781107415324.004
31. Vaquero, M. de la C., Hernandez, M. G., & Bernabé, C. Y. (2017). Las dinámicas del sector del alojamiento en la ciudad de Donostia‐San Sebastián implicaciones turísticas y urbanas. DIALNET, 1553–1562.
32. Zapata, M. J., Hall, C. M., Lindo, P., & Vanderschaeghe, M. (2011). Can community-based tourism contribute to development and poverty alleviation? Lessons from nicaragua. Current Issues in Tourism, 14(8), 725–749. https://doi.org/10.1080/13683500.2011.559200
Authors
[1]
“The Interactions of City Tourism Stakeholders in Indonesia: Lessons from Surabaya Heritage Track”, Soc. sci. humanities j., vol. 8, no. 01, pp. 34414–34428, Jan. 2024, doi: 10.18535/sshj.v8i01.900.
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