Influence of Quality Management Systems on the relationship between funding mobilization and performance of Kenyan Public Universities
Abstract
In recent years, there have been attempts to import business models from the private sector into higher education systems and institutions in an attempt to improve their performance. This has led to the emergence of a debate on the applicability of Quality Management Systems(QMS) principles, methodologies and tools to the higher education sector and their relationship with performance of those institutions. There exists a lot of research on the importance of Quality Management Systems and how it impacts on performance of organizations in general. However, there is little research that specifically focuses on the influence of QMS on the relationship between internal factors and performance of Kenyan public universities. This study sought to establish the influence of Quality Management Systems on the relationships between funding mobilization and the performance of Kenyan public universities. The study adopted a survey research design. Seven certified public sponsored universities published by the Commission for Higher Education in Kenya were sampled. Structured questionnaires were used in the collection of data. A pilot study was conducted to check for the reliability and validity of the research instruments. SPSS software was used in analyzing and interpreting data that was collected. The findings of this study demonstrated that QMS played a significant influencing role between funding mobilization and the performance of Kenyan public universities, with an 98.4% coefficient of determination (R2) rating. These results will be beneficial to a range of beneficiaries; scholars in the subject of management; researchers who will use the results as a contribution towards the advancement of knowledge in the subject area; Government officials and university management will in particular, benefit from the knowledge on the linkages between QMS and its influence on internal factors and the performance of public universities in Kenya. The study recommended that for public universities to realize the dreams of a majority of Kenyans as envisioned in Vision 2030 and the Kenyan constitution, they should proactively adopt QMS in their operations across all internal factors in order to improve their performances. The study proposed two future studies.
References
Barney, J.B., Wright, M., & Ketcgeb D.J. (2001). The resource based view of the firm. ten years after 1991. Journal of Management; 27 (6): 625641.
Bates, R. & Chen, H.C. (2005). Value Priorities of Human Resource development Professionals. Human resource development Quarterly, 16(3).
Birnbaum, R., & Deshotels, J. (1999). Has the academy adopted TQM? Planning for Higher Education, 2, 29-37.
Birnbaum, R. (2000). Management Fads in Higher Education. Where they come from, what they do, why they fail. San Francisco: Jossey-Bass Inc.
Bok, D., (2013). Higher Education in America. Princeton University Press.
Burli, S., Bagodi, V and Kotturshettar, B. (2012). TQM dimensions and their interrelationships in ISO certified engineering institutes of India.
Carrin, J.B., Harayama, Y., Mack, A.J.K., & Zarin-Nejada, M. (2003). Science Technology Industry Network-The competitiveness of Swiss biotechnology: A case study of innovation. RIETI discussion Paper series 04-E-007.
Chacha, N.C. (2012). Reforming Higher Education in Kenya: Nairobi.
Collin, A. (2007). Developing the Human Resource. In Beardwell & Claydon, Ibid.
Dell, R., Hollerran, S and Ramakrishnan, R. (2002). Sample Size Determination. New York. Department of Pediatrics, College of Physicians and Surgeons, Columbia University. Vol. 43, Iss: 4.
Dessler, G. (2003). Human Resource Management. New Delhi: Prentice Hall
Dill, D. (1995). Through Deming’s eyes: a cross-national analysis of quality assurance policies in higher education. Quality in Higher Education, 95- 110.
Fey, C.F., & Furu, P. (2008). To Management Compensation and Knowledge Sharing in Multinational Corporations. Strategic Management Journal, 29:1301- 1323.
Gillay, J. W., Eggland, S.A., &Maycunich-Gilley, A. (2002). Principles of Human Resource Development, 2nd.Ed. Cambridge, M.A: Perseaus.
Golding, N. (2007). Strategic Human Resource Management;in Beardwell, J. & Glaydon, T. (2007). Human Resource Management, A contemporary approach. England: Pearson Educational Publication
Harvey, L. (1995). Beyond TQM. Quality in Higher Education, 123-146.
Helfat, C.E. & Peteraf, M.A. (2003). The dynamic Resource-Based View: capability lifecycles. Strategic Management Journal Issue 24:997-1010.
Huisman, J., Meek, L.and Wood, F. (2007). Institutional diversity in higher education: A cross-national and longitudinal analysis. Higher Education Quarterly, 61-64, 563-577.
International Labour Organization. (2012). Policy Guidelines for Results-Based Evaluation: Principles, Rationale, Planning and Managing for Evaluations. International Labour Office. Geneva.
International Organization for Standardization (2007). The ISO Survey 2007. International Organization for Standardization, Geneva.
International Organization for Standardization ISO 9001 (2008). Quality Management System-Requirements.
Inter-University Council for East Africa. (2013). Benchmarks for Bachelor of Business Related Studies.Nairobi, Kenya
Jackson, S and & Schuler. R. S. (2000). Managing Human Resource: a Partnership PerspectiveOhio: Thompson Learning.
Joy-Matthews, J., Megginson, D., & Surtees, M. (2004). Human Resource evelopment,
New Delhi: Kogan Page.
Joy, S & Kolb, D.A. (2009). Are there cultural differences in learning style? International Journal of Intercultural Relations 33 (1):69-85.
Kells, H. (1995). Creating a culture of evaluation and self-regulation in higher education organizations. To a Quality Management 6(5/6), 457-467.
Kontoghiorghes, C., Awbrey, S.M. & Feurig, P.L. (2005). Examining the relationship between Learning Organization Characteristics and change, adaptation, Innovation and Organizational Performance. Human resource development quarterly, Iss: 16, (2).
Lopez, S. P., Peon, J. M. M., & Ordas, C. J. V. (2005). Human Resource Practices, Organizational Learning and Business Performance. Human Resource Development International, 8(2).
Mahoney, J. T and Pandian, J. R. (1992). The Resource-Based View within the Conversation of Strategic Management. Strategic Management Journal; Iss: 15, (5):363-380.
Makadok, R. (2001). Toward a Synthesis of the Resource-Based View and Dynamic - Capability Views of Rent Creation. Strategic Management Journal. Iss: 22(5).
Malukeke Y.L. (2008). Evaluation of an implemented Quality Management System (QMS). Employee perceptions of the effect of the QMS intervention. Rhodes University: South Africa.
Matsui, Y & Chi, A. P. (2006). Quality Management and Competitive Performance - An empirical evident of impact of ISO 9000 in Vietnamese manufacturing companies. Department of Business Management Systems International Graduate School of Social Sciences Yokohama National University.
Massy, W. F. (2003). Honoring the trust. Quality and Cost containment in Higher Education. Bolton: Anker Publishing.
Menger, R.(2001). Small firm innovation and strategic competitiveness: The role of the firm infrastructure. Journal of the institute of behavioral and applied management, 3(1):26.
Mwiria, K. & Njuguna, N. (2007). Public University Reform in Kenya: Mapping the key changes of the last decade. Nairobi: East African Educational Publishers.
Nafukho, F., Hairston, N. R., & Brooks, K. (2004). Human Capital Theory: Implications for Human Resource Development. Human Resource Development International.
Oanda, O. I., Chege, F. N., & Wesonga, D. M. (2008). Private Higher Education in Kenya: Implications for access, equity and knowledge production. Dakar: Council for the development social science research in Africa.
Oso, W.Y. (2002). State control and the Management of Public Universities in Uganda: The case of Makerere University. Masters thesis (Unpublished). Makerere
University, Kampala.
Oyedijo, A. (2012). Effects of Product – Market Diversification Strategy on Corporate
Financial Performance and Growth: An Empirical Study of Some Companies in Nigeria. Global Advanced Research Journal of Management and Business Studies. Vol. 1 (5).
Pearce II, J., & Robinson, R. (2011). Strategic Management; Formulation, Implementation, and Control. Boston: McGraw-Hill.
Pelagidis, T. (2008). Human resource development within Greek Science and Technology parks Spinoffs Human Resource Development International, 11 (2):207-214.
Pratasavitskaya, H, & Stensaker, B. (2010). Quality management in higher education: towards a better understanding of an emerging field. Quality in Higher Education, 6(1), 37-50.
Redmond, R., Curtis, E., Noon, T & Keenane, P. (2008). Quality in Higher Education. The Contribution of Edward Demming’s Princples. International Journal of Educational Management, 22 (5), 432-441.
Sarrico, C. S., Rosa, M. J., Teixeira, P. N., & Cardoso, M. F. (2010). Assessing quality and evaluating performance in higher education: worlds apart or complementary views? Minerva, 48, 35-54.
Sayeda, B. Rajendran, C. and Lokachari, P. S. (2010). An Empirical study of Total Quality Management in Engineering Educational Institutions of India. New Delhi. John Wiley & Sons.
Smith, A. D. & Rupp, W. T. (2002). Communication and Loyalty among Knowledge workers: A9 Resource of the Firm Theory View. Journal of Knowledge Management, 6, (3).
Smith P. J & Cronje J. G. (2002). Management Principles. Cape town: Juta Publishers.
Sohn, D.W. (2005). University-Industry linkage and High Tech Development of Seoul. Inha University.
Storberg-walker, J, & Gubbins, C. (2007). Understanding and doing HRD: Social Capital and Social Networks Perspectives. Advances in developing Human resources, 9(3).
Strickland, A., Thompson, A., & Gamble, J. (2010). Crafting and executing strategy: Text and reading. New York. McGraw-Hill Irwin.
Thompson, J. (2001). Understanding Corporate Strategy. Oxford. Thomson Learning
Publications.
Torraco, R. J. & Hoover, R. E. (2005). Organization development and change in Universities: Implications for research and practice. Advances in developing Human resources, 7 (3):422-437).
UNESCO. (1998). World conference on higher education. UNESCO, Paris.
UNESCO. (2009). World Conference on higher education. UNESCO, Paris.
Varghese N., Puttmann, V. (2011). Trends in Diversification of Post-Secondary Education. International Institute of Educational Planning. France. Paris.
Weigl,T., Hartmann, E., Jahns, C. & Darkow, I.L. (2008). Inter-Organizational network structures in Russia: Organizational Changes from institutional and social embeddedness perspectives. Human Resource Development International, 11(2).
Williams, G. (1993). Total quality management in higher education: panacea or placebo?
William, N. S. R. (2001). Your research project; A step- by – step guide for the first –
time researcher. London. Sage Publications Ltd.
Bates, R. & Chen, H.C. (2005). Value Priorities of Human Resource development Professionals. Human resource development Quarterly, 16(3).
Birnbaum, R., & Deshotels, J. (1999). Has the academy adopted TQM? Planning for Higher Education, 2, 29-37.
Birnbaum, R. (2000). Management Fads in Higher Education. Where they come from, what they do, why they fail. San Francisco: Jossey-Bass Inc.
Bok, D., (2013). Higher Education in America. Princeton University Press.
Burli, S., Bagodi, V and Kotturshettar, B. (2012). TQM dimensions and their interrelationships in ISO certified engineering institutes of India.
Carrin, J.B., Harayama, Y., Mack, A.J.K., & Zarin-Nejada, M. (2003). Science Technology Industry Network-The competitiveness of Swiss biotechnology: A case study of innovation. RIETI discussion Paper series 04-E-007.
Chacha, N.C. (2012). Reforming Higher Education in Kenya: Nairobi.
Collin, A. (2007). Developing the Human Resource. In Beardwell & Claydon, Ibid.
Dell, R., Hollerran, S and Ramakrishnan, R. (2002). Sample Size Determination. New York. Department of Pediatrics, College of Physicians and Surgeons, Columbia University. Vol. 43, Iss: 4.
Dessler, G. (2003). Human Resource Management. New Delhi: Prentice Hall
Dill, D. (1995). Through Deming’s eyes: a cross-national analysis of quality assurance policies in higher education. Quality in Higher Education, 95- 110.
Fey, C.F., & Furu, P. (2008). To Management Compensation and Knowledge Sharing in Multinational Corporations. Strategic Management Journal, 29:1301- 1323.
Gillay, J. W., Eggland, S.A., &Maycunich-Gilley, A. (2002). Principles of Human Resource Development, 2nd.Ed. Cambridge, M.A: Perseaus.
Golding, N. (2007). Strategic Human Resource Management;in Beardwell, J. & Glaydon, T. (2007). Human Resource Management, A contemporary approach. England: Pearson Educational Publication
Harvey, L. (1995). Beyond TQM. Quality in Higher Education, 123-146.
Helfat, C.E. & Peteraf, M.A. (2003). The dynamic Resource-Based View: capability lifecycles. Strategic Management Journal Issue 24:997-1010.
Huisman, J., Meek, L.and Wood, F. (2007). Institutional diversity in higher education: A cross-national and longitudinal analysis. Higher Education Quarterly, 61-64, 563-577.
International Labour Organization. (2012). Policy Guidelines for Results-Based Evaluation: Principles, Rationale, Planning and Managing for Evaluations. International Labour Office. Geneva.
International Organization for Standardization (2007). The ISO Survey 2007. International Organization for Standardization, Geneva.
International Organization for Standardization ISO 9001 (2008). Quality Management System-Requirements.
Inter-University Council for East Africa. (2013). Benchmarks for Bachelor of Business Related Studies.Nairobi, Kenya
Jackson, S and & Schuler. R. S. (2000). Managing Human Resource: a Partnership PerspectiveOhio: Thompson Learning.
Joy-Matthews, J., Megginson, D., & Surtees, M. (2004). Human Resource evelopment,
New Delhi: Kogan Page.
Joy, S & Kolb, D.A. (2009). Are there cultural differences in learning style? International Journal of Intercultural Relations 33 (1):69-85.
Kells, H. (1995). Creating a culture of evaluation and self-regulation in higher education organizations. To a Quality Management 6(5/6), 457-467.
Kontoghiorghes, C., Awbrey, S.M. & Feurig, P.L. (2005). Examining the relationship between Learning Organization Characteristics and change, adaptation, Innovation and Organizational Performance. Human resource development quarterly, Iss: 16, (2).
Lopez, S. P., Peon, J. M. M., & Ordas, C. J. V. (2005). Human Resource Practices, Organizational Learning and Business Performance. Human Resource Development International, 8(2).
Mahoney, J. T and Pandian, J. R. (1992). The Resource-Based View within the Conversation of Strategic Management. Strategic Management Journal; Iss: 15, (5):363-380.
Makadok, R. (2001). Toward a Synthesis of the Resource-Based View and Dynamic - Capability Views of Rent Creation. Strategic Management Journal. Iss: 22(5).
Malukeke Y.L. (2008). Evaluation of an implemented Quality Management System (QMS). Employee perceptions of the effect of the QMS intervention. Rhodes University: South Africa.
Matsui, Y & Chi, A. P. (2006). Quality Management and Competitive Performance - An empirical evident of impact of ISO 9000 in Vietnamese manufacturing companies. Department of Business Management Systems International Graduate School of Social Sciences Yokohama National University.
Massy, W. F. (2003). Honoring the trust. Quality and Cost containment in Higher Education. Bolton: Anker Publishing.
Menger, R.(2001). Small firm innovation and strategic competitiveness: The role of the firm infrastructure. Journal of the institute of behavioral and applied management, 3(1):26.
Mwiria, K. & Njuguna, N. (2007). Public University Reform in Kenya: Mapping the key changes of the last decade. Nairobi: East African Educational Publishers.
Nafukho, F., Hairston, N. R., & Brooks, K. (2004). Human Capital Theory: Implications for Human Resource Development. Human Resource Development International.
Oanda, O. I., Chege, F. N., & Wesonga, D. M. (2008). Private Higher Education in Kenya: Implications for access, equity and knowledge production. Dakar: Council for the development social science research in Africa.
Oso, W.Y. (2002). State control and the Management of Public Universities in Uganda: The case of Makerere University. Masters thesis (Unpublished). Makerere
University, Kampala.
Oyedijo, A. (2012). Effects of Product – Market Diversification Strategy on Corporate
Financial Performance and Growth: An Empirical Study of Some Companies in Nigeria. Global Advanced Research Journal of Management and Business Studies. Vol. 1 (5).
Pearce II, J., & Robinson, R. (2011). Strategic Management; Formulation, Implementation, and Control. Boston: McGraw-Hill.
Pelagidis, T. (2008). Human resource development within Greek Science and Technology parks Spinoffs Human Resource Development International, 11 (2):207-214.
Pratasavitskaya, H, & Stensaker, B. (2010). Quality management in higher education: towards a better understanding of an emerging field. Quality in Higher Education, 6(1), 37-50.
Redmond, R., Curtis, E., Noon, T & Keenane, P. (2008). Quality in Higher Education. The Contribution of Edward Demming’s Princples. International Journal of Educational Management, 22 (5), 432-441.
Sarrico, C. S., Rosa, M. J., Teixeira, P. N., & Cardoso, M. F. (2010). Assessing quality and evaluating performance in higher education: worlds apart or complementary views? Minerva, 48, 35-54.
Sayeda, B. Rajendran, C. and Lokachari, P. S. (2010). An Empirical study of Total Quality Management in Engineering Educational Institutions of India. New Delhi. John Wiley & Sons.
Smith, A. D. & Rupp, W. T. (2002). Communication and Loyalty among Knowledge workers: A9 Resource of the Firm Theory View. Journal of Knowledge Management, 6, (3).
Smith P. J & Cronje J. G. (2002). Management Principles. Cape town: Juta Publishers.
Sohn, D.W. (2005). University-Industry linkage and High Tech Development of Seoul. Inha University.
Storberg-walker, J, & Gubbins, C. (2007). Understanding and doing HRD: Social Capital and Social Networks Perspectives. Advances in developing Human resources, 9(3).
Strickland, A., Thompson, A., & Gamble, J. (2010). Crafting and executing strategy: Text and reading. New York. McGraw-Hill Irwin.
Thompson, J. (2001). Understanding Corporate Strategy. Oxford. Thomson Learning
Publications.
Torraco, R. J. & Hoover, R. E. (2005). Organization development and change in Universities: Implications for research and practice. Advances in developing Human resources, 7 (3):422-437).
UNESCO. (1998). World conference on higher education. UNESCO, Paris.
UNESCO. (2009). World Conference on higher education. UNESCO, Paris.
Varghese N., Puttmann, V. (2011). Trends in Diversification of Post-Secondary Education. International Institute of Educational Planning. France. Paris.
Weigl,T., Hartmann, E., Jahns, C. & Darkow, I.L. (2008). Inter-Organizational network structures in Russia: Organizational Changes from institutional and social embeddedness perspectives. Human Resource Development International, 11(2).
Williams, G. (1993). Total quality management in higher education: panacea or placebo?
William, N. S. R. (2001). Your research project; A step- by – step guide for the first –
time researcher. London. Sage Publications Ltd.
Authors
[1]
“Influence of Quality Management Systems on the relationship between funding mobilization and performance of Kenyan Public Universities”, Soc. sci. humanities j., vol. 2, no. 11, pp. 683–703, Nov. 2018, Accessed: Nov. 23, 2024. [Online]. Available: https://sshjournal.com/index.php/sshj/article/view/253
Copyright and license info is not available