Reliability and validity of an instrument that measures corporate social responsibility
Abstract
Often, the total quality has been instrumented before being weighted. The strategies even precede a diagnosis in Mexican organizations, but in an opposite sense, the present work set out to establish the reliability and validity of an instrument to measure the perception of total quality based on three indicators related to management, production and transfer of knowledge. A nondetrimental study was carried out with a non-probabilistic selection of 124 administrative staff and employees from an organization in central Mexico. From a structural model, it was found that management affects production and this about the total perceived quality, although there are lines of research concerning empathy, commitment, entrepreneurship, satisfaction and happiness in relation to the implementation of continuous improvements to the quality of processes and products.
References
Acar, Z. and Acar, P. (2014). Their organizational culture types and effects on organizational performance in Turkish hospitals Emerging Markets Journal, 3 (3) : 1-15 http://doi.org/10.5195 / emaj.2014.47
Andrejić, M., Kilibarda, M. & Popović, V. (2015). Logistics failures in distribution process, 2nd Logistics International Conference, available at: http://logic.sf.bg.ac.rs/wp-content/uploads/Papers/LOGIC2015/ID-41.pdf
Anicijevic, N. (2013). The mutual impact of organizational culture and structure. Economic Annals, 58 (198), 35-60
Bohte, J. & Meier, K. J. (2000). Goal displacement: Assessing the motivation for organizational cheating. Public Administration Review, 60 (2), 173-182, available at: http://onlinelibrary.wiley.com/doi/10.1111/0033-3352.00075/full
Carreon, J. Hernandez, J., Garcia, C. Garcia, E., Rosas, F. Aguilar, J. (2014). Specifying a digital enterprise model for human development through intensive use of information and communication technologies. Rural Perspectives, 13 (25), 123-155
Cavagnaro, E., & George, H. (2017). The three levels of sustainability. Routledge. ISBN-13: 978-1-906093-68-6, available at: https://books.google.com.mx/books?hl=es&lr=&id=vqk0DwAAQBAJ&oi=fnd&pg=PT7&dq=herman+daly%27s+three+filter+economic+social+environment+1987&ots=ZWnL1VB-3E&sig=LVc-vxGU9RPT4ajTGlTbJvALQ4c&redir_esc=y#v=onepage&q&f=false
Cialdini, R.B., Petrova, P.K. & Goldstein, N.J. (2004). The hidden costs of organizational dishonesty: companies that engage in unethical practices face consequences far more harmful than is traditionally recognized. The resulting damage can easily outweigh the short-term gains, MIT Sloan Management Review. 45 (3), 67-73, available at: http://go.galegroup.com/ps/i.do?id=GALE%7CA116484228&sid=googleScholar&v=2.1&it=r&linkaccess=fulltext&issn=15329194&p=AONE&sw=w&authCount=1&u=uaeh1&selfRedirect=true
Côté, R.P. y Cohen-Ronethal, E. (1998). Designing eco-industrial parks: a synthesis of some experiences, Journal of cleaner production, 6 (3-4), 181-188, https://doi.org/10.1016/S0959-6526(98)00029-8
Cruz, O., Arroyo, P. and Marmolejo, J. (2016). Technological innovations in logistics: inventory management, information systems and outsourcing operations. In M, Quintero., Sales, and J. Velázquez, E. (Coord.). Innovation and technology challenges for practical application in companies. (Pp. 165-178). Mexico: Miguel Angel Porrua-UAEMEX.
Escobar, R. (2014). Neural networks, cognitive processes and behavior analysis. International Journal of behaviorism, 2 (1), 23-43
Hernandez, A. and Valencia, R. (2016). Innovation instruments: social networks in the internalization of micro, small and medium - sized Mexican companies. In M, Quintero., Sales, and J. Velázquez, E. (Coord.). Innovation and technology challenges for practical application in companies. (Pp. 47-66). Mexico: Miguel Angel Porrua-UAEMEX.
Mendoza, E. Ramirez, L. and Atriano, R. (2016). Use of media and technology in creating an innovation system for the common good. In M, Quintero., Sales, and J. Velázquez, E. (Coord.). Innovation and technology challenges for practical application in companies. (Pp. 95-114). Mexico: Miguel AngelPorrua-UAEMEX.
Molina Ruiz, H.D. (2013). Aproximación de cálculo de la huella de carbono en una institución de educación media superior y superior. Innovación y Desarrollo Tecnológico Revista Digital, 5 (3), ISSN: 2007-4786.
Molina Ruiz, H.D. (2015). Three levels analysis of sustainability’s environmental dimension in México. Innovación y Desarrollo Tecnológico Revista Digital, 7 (4), ISSN: 2007-4786.
NationalInstitute of Statistics, Geography and Informatics. . (2010) XI NationalPopulationCensus. Mexico: INEGI
Omotayo, and Adenike O., A. (2013). Impact of organizational culture on human resource practices: a study of selected Nigerian private universities. Journal of Competitiveness, 5 (4), 115-133 http://doi.org/10.7441 / joc.2013.04.07
Quintero, M., Velázquez, E., Sales, and J. Padilla, S. (2016). A review of the state of the art on SMEs. What innovation studies? In M, Quintero., Sales, and J. Velázquez, E. (Coord.). Innovation and technology challenges for practical application in companies. (Pp. 31-43). Mexico: Miguel AngelPorrua-UAEMEX.
Robles, C., Alviter, L., Ortega, A. and Martinez, E. (2016). Culture of quality and innovation in microenterprises. In M, Quintero., Sales, and J. Velázquez, E. (Coord.). Innovation and technology challenges for practical application in companies. (Pp. 11-30). Mexico: Miguel AngelPorrua-UAEMEX.
Saansongu, E. and Ngutor, D. (2012). The influence of corporate culture of employee commitment to the organization. International Journal of Business and Management, 7 (22): 1-8
Sales, J., Quintero, M. Velázquez, E. (2016). Adaptation versus innovation: the formation of industrial districts from rural communities. Santa Cruz Atizapan and Chiconcuac.In M, Quintero., Sales, and J. Velázquez, E. (Coord.). Innovation and technology challenges for practical application in companies. (Pp. 181-199). Mexico: Miguel AngelPorrua-UAEMEX.
Andrejić, M., Kilibarda, M. & Popović, V. (2015). Logistics failures in distribution process, 2nd Logistics International Conference, available at: http://logic.sf.bg.ac.rs/wp-content/uploads/Papers/LOGIC2015/ID-41.pdf
Anicijevic, N. (2013). The mutual impact of organizational culture and structure. Economic Annals, 58 (198), 35-60
Bohte, J. & Meier, K. J. (2000). Goal displacement: Assessing the motivation for organizational cheating. Public Administration Review, 60 (2), 173-182, available at: http://onlinelibrary.wiley.com/doi/10.1111/0033-3352.00075/full
Carreon, J. Hernandez, J., Garcia, C. Garcia, E., Rosas, F. Aguilar, J. (2014). Specifying a digital enterprise model for human development through intensive use of information and communication technologies. Rural Perspectives, 13 (25), 123-155
Cavagnaro, E., & George, H. (2017). The three levels of sustainability. Routledge. ISBN-13: 978-1-906093-68-6, available at: https://books.google.com.mx/books?hl=es&lr=&id=vqk0DwAAQBAJ&oi=fnd&pg=PT7&dq=herman+daly%27s+three+filter+economic+social+environment+1987&ots=ZWnL1VB-3E&sig=LVc-vxGU9RPT4ajTGlTbJvALQ4c&redir_esc=y#v=onepage&q&f=false
Cialdini, R.B., Petrova, P.K. & Goldstein, N.J. (2004). The hidden costs of organizational dishonesty: companies that engage in unethical practices face consequences far more harmful than is traditionally recognized. The resulting damage can easily outweigh the short-term gains, MIT Sloan Management Review. 45 (3), 67-73, available at: http://go.galegroup.com/ps/i.do?id=GALE%7CA116484228&sid=googleScholar&v=2.1&it=r&linkaccess=fulltext&issn=15329194&p=AONE&sw=w&authCount=1&u=uaeh1&selfRedirect=true
Côté, R.P. y Cohen-Ronethal, E. (1998). Designing eco-industrial parks: a synthesis of some experiences, Journal of cleaner production, 6 (3-4), 181-188, https://doi.org/10.1016/S0959-6526(98)00029-8
Cruz, O., Arroyo, P. and Marmolejo, J. (2016). Technological innovations in logistics: inventory management, information systems and outsourcing operations. In M, Quintero., Sales, and J. Velázquez, E. (Coord.). Innovation and technology challenges for practical application in companies. (Pp. 165-178). Mexico: Miguel Angel Porrua-UAEMEX.
Escobar, R. (2014). Neural networks, cognitive processes and behavior analysis. International Journal of behaviorism, 2 (1), 23-43
Hernandez, A. and Valencia, R. (2016). Innovation instruments: social networks in the internalization of micro, small and medium - sized Mexican companies. In M, Quintero., Sales, and J. Velázquez, E. (Coord.). Innovation and technology challenges for practical application in companies. (Pp. 47-66). Mexico: Miguel Angel Porrua-UAEMEX.
Mendoza, E. Ramirez, L. and Atriano, R. (2016). Use of media and technology in creating an innovation system for the common good. In M, Quintero., Sales, and J. Velázquez, E. (Coord.). Innovation and technology challenges for practical application in companies. (Pp. 95-114). Mexico: Miguel AngelPorrua-UAEMEX.
Molina Ruiz, H.D. (2013). Aproximación de cálculo de la huella de carbono en una institución de educación media superior y superior. Innovación y Desarrollo Tecnológico Revista Digital, 5 (3), ISSN: 2007-4786.
Molina Ruiz, H.D. (2015). Three levels analysis of sustainability’s environmental dimension in México. Innovación y Desarrollo Tecnológico Revista Digital, 7 (4), ISSN: 2007-4786.
NationalInstitute of Statistics, Geography and Informatics. . (2010) XI NationalPopulationCensus. Mexico: INEGI
Omotayo, and Adenike O., A. (2013). Impact of organizational culture on human resource practices: a study of selected Nigerian private universities. Journal of Competitiveness, 5 (4), 115-133 http://doi.org/10.7441 / joc.2013.04.07
Quintero, M., Velázquez, E., Sales, and J. Padilla, S. (2016). A review of the state of the art on SMEs. What innovation studies? In M, Quintero., Sales, and J. Velázquez, E. (Coord.). Innovation and technology challenges for practical application in companies. (Pp. 31-43). Mexico: Miguel AngelPorrua-UAEMEX.
Robles, C., Alviter, L., Ortega, A. and Martinez, E. (2016). Culture of quality and innovation in microenterprises. In M, Quintero., Sales, and J. Velázquez, E. (Coord.). Innovation and technology challenges for practical application in companies. (Pp. 11-30). Mexico: Miguel AngelPorrua-UAEMEX.
Saansongu, E. and Ngutor, D. (2012). The influence of corporate culture of employee commitment to the organization. International Journal of Business and Management, 7 (22): 1-8
Sales, J., Quintero, M. Velázquez, E. (2016). Adaptation versus innovation: the formation of industrial districts from rural communities. Santa Cruz Atizapan and Chiconcuac.In M, Quintero., Sales, and J. Velázquez, E. (Coord.). Innovation and technology challenges for practical application in companies. (Pp. 181-199). Mexico: Miguel AngelPorrua-UAEMEX.
Authors
[1]
“Reliability and validity of an instrument that measures corporate social responsibility”, Soc. sci. humanities j., vol. 4, no. 02, pp. 1781–1789, Feb. 2020, Accessed: Nov. 05, 2024. [Online]. Available: https://sshjournal.com/index.php/sshj/article/view/528
Copyright and license info is not available